Are your products vegan?

Yes, our products are vegan-friendly. We use lovely plant-based ingredients in our formulations, and we do not use any animal-derived ingredients.

Do your products contain any harmful chemicals or additives?

No, we prioritise the use of natural, safe, and gentle ingredients in all our formulations. We avoid using harsh chemicals, parabens, sulphates, and synthetic fragrances. Our products are free from unnecessary additives and are designed to be gentle on your skin and the environment. We use the EWG to test all of the ingredients in our products to ensure they have a low hazzard score

Can your products be used on sensitive skin?

Yes, our products are suitable for sensitive skin. We understand the importance of gentle hair care, which is why we carefully select ingredients that are soothing and non-irritating. However, everyone's scalp and hair is different, so we always recommend doing a patch test before using any new product, especially if you have sensitive skin or known allergies.

How should I store your products?

To maintain the quality and efficacy of our products, we recommend storing them in a cool, dry place away from direct sunlight. Make sure to close the lids or caps tightly after each use to prevent contamination and preserve freshness.

Are your packaging materials recyclable?

Yes, we are committed to sustainability, and we strive to use eco-friendly packaging materials whenever possible. Our packaging is recyclable, and we encourage our customers to recycle or reuse our containers to minimize waste.


How soon will my order be dispatched after placing it?

Your order will be dispatched within two working days of being placed. Please note that if you place an order on a weekend or a bank holiday, it will be dispatched on the next working day.

How can I track my order?

Once your item is dispatched, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your delivery.

What is the estimated delivery time for domestic shipping?

We use a 48-hour dispatch for domestic shipping. However, please keep in mind that actual delivery times may vary depending on factors such as location and carrier delays.

How long does international shipping take?

International shipments may take longer to arrive due to delays with customs and other international processes. While we strive to ensure timely delivery, please be aware that international orders may experience longer transit times.

What should I do if my order hasn't arrived within the expected timeframe?

In very rare cases where your item has not been delivered within ten working days, please contact our team using the website contact form. We will initiate an investigation with Royal Mail and, if necessary, arrange for a redelivery of your items.