Frequently Asked Questions
Do I need an account to place an order?
Nope, you can check out as a guest. But creating an account gives you access to additional benefits, such as, tracking your orders, managing subscriptions, and viewing your full order history and exclusive offers.
I have forgotten my password. What should I do?
Click ‘Forgot Password’ on the login page and follow the instructions to reset it. Still stuck? Drop us a line at info@nylah.co.uk and we’ll support
How do I update my account details?
Log in to your account and head to your account dashboard. From there, you can update your name, email, shipping address, and payment info.
Can I view past orders or track my current order?
Yes, by log in to your account and select ‘My Orders’ to view your order history and track any active shipments.
How do I delete my account?
We’re sorry to see you go! Please email us at info@nylah.co.uk and our team will process your request within 72 working hours.