Frequently Asked Questions
What payment methods do you accept?
We accept all major debit and credit cards via Stripe, as well as PayPal, Klarna, and Clearpay so you can choose the option that works best for you.
Is it safe to shop on your site?
Absolutely. Our site is fully encrypted and PCI compliant. Your personal details and payment info are always protected.
Can I pay in instalments?
Yes. Paypal Klarna and Clearpay let you spread the cost over time. You’ll see these options at checkout if you're eligible.
Why was my payment declined?
This can happen for a few reasons incorrect card details, insufficient funds, or an issue with your bank. We recommend trying again or using a different payment method. Still stuck? Reach out to us and we’ll look into it.
When will I be charged for my order?
Payment is taken as soon as your order is confirmed. If you’re using Klarna or Clearpay, your instalments will be handled directly through them.