All of our retail orders are processed within 2 to 3 business working days, in the order that they are received. We aim to ship your order via, Hermes, First Class or signed for Royal Mail Delivery Service. You will receive an email to notify you that your order has been dispatched.
Standard delivery £3.95 5 – 7 days delivery
Royal Mail 1st class signed for 2 - 4 days £4.70
We also Ship to all countries within the EU.
European (EU) Countries £10 - Royal Mail Standard Airmail (Delivery Duration Approx. 5 -7 Business Days - not tracked)
USA and Canada - Flat shipping rate of £18 Please allow 7 - 10 working days for delivery.
Please be mindful that all international orders may be subject to, customs duties, taxes and other fees dependant on the destination country. Any such fees charged are the sole responsibility of the recipient.
Delayed or lost parcels
Unfortunately delivery delays happen, these occurrence's our often outside of our control must be investigated by our shipping partners - the process of which can take up to 15 working days - if the parcel is not deliverd to you within 10 days of shiment notification please contact us on Info@nylah.co.uk so that we can start the investigation process. Were we will aim to get your items to you asap. we are unable to make any refunds during the investigation period we will replace the item if our delivery partners have determined the item as lost.
You can return your item within 14 days of receipt for a refund on the product - customers are responsible for the returns shipping cost and we ask that the item is sent via signed for / tracked delivery. if the item is lost during transit back to us then please contact your chosen delivery service. We can not issue a refund if the item is not received.
. The item must arrive to us in unused and original condition.. Once the item has been received and we are happy with the condition - we will aim to process the refund within 5 working days