Nylah's Naturals Policy
Shipping & Returns
This is our shipping and delivery policy. It will apply to all orders purchased from us.
Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays).
The delivery estimates provided will run from your order being dispatched. We will usually dispatch orders within 3 business days (subject to our stock and availability).
All of our retail orders are processed within 2 to 3 business working days, typically in the order that they are received*.
*Please note that during peak periods, we may experience a high volume of orders. In such cases, please allow up to 14 days for potential delays.
1. UNITED KINGDOM ORDERS
If you are ordering from within the United Kingdom, please consult the shipping information set out in this section.
1.1. SHIPPING INFORMATION
Delivery Locations
Please note that orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item.
Please note that if for any reason we are unable to deliver your order to your chosen address, we will notify you and cancel the order.
Shipping Methods
We will ship our orders via an appropriate courier of our choosing. You will be provided with tracking details once your order has been dispatched. You will have the choice of the below delivery options when you purchase your order. Please note that very large orders may attract additional shipping costs. You will be notified before your order is dispatched should this be the case.
STANDARD
Your order will usually be delivered within 5-7 days, provided that your order is placed before 12.
EXPRESS
Your order will usually be delivered between 1-3 business days.
1.2. DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any orders which are delayed by events which are beyond our reasonable control, such as poor weather conditions, or supply and manufacturer partner issues.
If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on:
info@nylah.co.uk
If you believe your order has been lost, please consult the relevant section below.
1.3. LOST OR DAMAGED ORDERS
In the event that your order is lost or damaged in transit and the fault rests with the courier, we will support you in seeking resolution through the appropriate delivery partner channels. Please note the following important information and obligations:
Lost Orders
• If your order appears lost, please first allow 10 full business days from the date of dispatch before raising a query.
• During this time, please monitor your tracking number and check for any delivery updates.
• If after 10 business days your order has not arrived, please notify us promptly at info@nylah.co.uk.
• Upon receiving your notification, we will:
o Review the order tracking.
o If required, raise an investigation with the delivery partner on your behalf.
o Investigations with delivery partners typically take up to 10 business days.
o We will then aim to respond to you with a decision or update within 3 business days of receiving the outcome.
• If the delivery partner confirms the parcel as lost, we will immediately reissue the item(s) or, if preferred, issue a full refund.
• Refunds or replacements cannot be issued unless:
o The delivery partner officially confirms the parcel as lost;
o Or, the goods are returned to us (in the event of failed delivery or collection).
Please note that we cannot influence or override the outcome of an investigation by the delivery partner. All decisions are made by the courier service and are final. We can only issue refunds or replacements based on their findings.
Your Responsibilities When Ordering
By placing an order with us, you agree to:
• Provide a complete and accurate delivery address;
• Include any delivery instructions, such as a designated safe space (e.g., in the porch, behind the bin) or clearly indicate that the parcel must be handed to someone and not left unattended;
• Engage promptly with any requests for information from us or the courier;
• Collect your parcel from any designated parcel shop, locker, or drop-off point within the timeframe provided by the courier.
If no delivery instructions were provided and the parcel is left in an unsecured location you later deem unsafe, no refund or replacement will be given.
If delivery instructions were provided and not followed by the courier, which resulted in loss, damage, or theft, you must:
• Provide us with evidence of the breach of instruction;
• We will raise the matter with the delivery partner, subject to the standard investigation timeframe (10 business days + 3 business days response).
Please note: While we work diligently to expedite investigations and support you throughout the process, we do not have control over the timeframes or any delays imposed by the delivery partner. These are external to our operations. However, we will always do our best to keep you updated and advocate on your behalf throughout the resolution process.
If the parcel is confirmed as delivered but later stolen, this is outside of our control and liability. We recommend you report the matter to the police. If the theft occurred after the parcel was left in contradiction to your stated delivery instructions, please raise the matter with us and supply a crime reference number, and we will raise a formal complaint with the courier.
Missed Deliveries and Returns
If delivery is attempted but unsuccessful due to your unavailability or failure to provide appropriate instructions:
• The courier will usually attempt redelivery or redirect to a local collection point.
• It is your responsibility to arrange redelivery or collect the parcel within the given timeframe.
If the parcel is returned to us:
• Delivery fees are non-refundable and will be deducted from any refund due.
• If you request the item(s) to be resent, a new delivery charge will apply, subject to current shipping rates.
2. INTERNATIONAL ORDERS
If you are ordering from outside of the United Kingdom, please consult the shipping information set out in this section.
2.1. SHIPPING INFORMATION
Delivery Locations
We currently ship to the following places outside of the United Kingdom:
EU states
Australia
Canada
United States
United Arab Emirates
Please note that orders for delivery to remote areas may incur additional shipping costs. Orders for delivery to remote areas may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item.
If your location is not listed but still wish to order, please get in touch at info@nylah.co.uk, and we may be able to facilitate your request.
Shipping Method
We will ship our orders via an appropriate courier of our choosing.
You will be provided with tracking details once your order has been dispatched.
Timeframe
All orders are sent using STANDARD.
Your order will usually be delivered within 10-14 business days of it being dispatched.
2.2. DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes.
The timeframes provided are estimates. Delivery may take longer if your order is held by customs. You must ensure that you provide all relevant paperwork and details to enable your order to travel through customs, where required.
We will not be responsible for any orders which are delayed by events which are beyond our reasonable control, such as poor weather conditions or faults attributable to third parties.
If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on:
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If you believe your order has been lost, please consult the relevant section below.
2.3. IMPORT DUTIES AND TAXES
In some countries, your order may be subject to import tax and/or duties. These are levied upon arrival at the relevant destination. Any unforeseen additional import duties or taxes must be paid by you. If you do not pay these charges, your order may be returned to us and we cannot refund the outbound and inbound shipping costs in those circumstances. We will deduct any such costs from your total refund for your order.
You can check with your local customs office before placing an order to confirm the details or any import duties and taxes.
2.4. LOST OR DAMAGED ORDERS
In the event that your order is lost or damaged in transit and the fault rests with the courier, we will support you in seeking resolution through the appropriate delivery partner channels. Please note the following important information and obligations:
Lost Orders
• If your order appears lost, please first allow 10 full business days from the date of dispatch before raising a query.
• During this time, please monitor your tracking number and check for any delivery updates.
• If after 10 business days your order has not arrived, please notify us promptly at info@nylah.co.uk.
• Upon receiving your notification, we will:
o Review the order tracking.
o If required, raise an investigation with the delivery partner on your behalf.
o Investigations with delivery partners typically take up to 10 business days.
o We will then aim to respond to you with a decision or update within 3 business days of receiving the outcome.
• If the delivery partner confirms the parcel as lost, we will immediately reissue the item(s) or, if preferred, issue a full refund.
• Refunds or replacements cannot be issued unless:
o The delivery partner officially confirms the parcel as lost;
o Or, the goods are returned to us (in the event of failed delivery or collection).
Please note that we cannot influence or override the outcome of an investigation by the delivery partner. All decisions are made by the courier service and are final. We can only issue refunds or replacements based on their findings.
We cannot be responsible should local customs authorities confiscate or destroy any item from your order. Please always check with your local customs office before purchasing.
Your Responsibilities When Ordering
By placing an order with us, you agree to:
• Provide a complete and accurate delivery address;
• Include any delivery instructions, such as a designated safe space (e.g., in the porch, behind the bin) or clearly indicate that the parcel must be handed to someone and not left unattended;
• Engage promptly with any requests for information from us or the courier;
• Collect your parcel from any designated parcel shop, locker, or drop-off point within the timeframe provided by the courier.
If no delivery instructions were provided and the parcel is left in an unsecured location you later deem unsafe, no refund or replacement will be given.
If delivery instructions were provided and not followed by the courier, which resulted in loss, damage, or theft, you must:
• Provide us with evidence of the breach of instruction;
• We will raise the matter with the delivery partner, subject to the standard investigation timeframe (10 business days + 3 business days response).
Please note: While we work diligently to expedite investigations and support you throughout the process, we do not have control over the timeframes or any delays imposed by the delivery partner. These are external to our operations. However, we will always do our best to keep you updated and advocate on your behalf throughout the resolution process.
If the parcel is confirmed as delivered but later stolen, this is outside of our control and liability. We recommend you report the matter to the police. If the theft occurred after the parcel was left in contradiction to your stated delivery instructions, please raise the matter with us and supply a crime reference number, and we will raise a formal complaint with the courier.
Missed Deliveries and Returns
If delivery is attempted but unsuccessful due to your unavailability or failure to provide appropriate instructions:
• The courier will usually attempt redelivery or redirect to a local collection point.
• It is your responsibility to arrange redelivery or collect the parcel within the given timeframe.
If the parcel is returned to us:
• Delivery fees are non-refundable and will be deducted from any refund due.
• If you request the item(s) to be resent, a new delivery charge will apply, subject to current shipping rates.
Disputed Deliveries (Marked as Delivered but Not Received)
If your order is marked as delivered by the courier but you have not received it, please notify us immediately at info@nylah.co.uk. We will raise an investigation with the delivery partner on your behalf. The courier will conduct an assessment which may include GPS tracking data, delivery scan details, photographic evidence, and any other relevant information.
If the courier concludes that the item was not delivered, we will immediately resend your order at no additional cost. However, if the courier determines that the item was delivered, their decision is final and we are unable to override it. In such cases, we cannot provide a replacement or refund.
This process is in place to ensure fairness for all customers and to protect against potential misuse of the delivery system.
For further information on returns, please consult our returns policy.
Returns policy
We want you to feel confident shopping with us, and we're committed to being clear and fair about our returns process. Please read the following carefully before placing your order.
Online Orders – Non-Subscription Purchases
For standard purchases (not part of Subscribe & Save), you may return your order for any reason within 14 days of receiving it, provided:
• Products are unopened, unused, and in a resaleable condition for hygiene reasons.
• You notify us within 14 days of receiving the goods.
• You return the goods at your own expense.
• We receive the returned products within 28 days of your order date.
Please note:
• Products that are not returned will not be refunded.
• Delivery charges are non-refundable.
Subscribe & Save Orders
Subscribe & Save orders are subject to a minimum 3-order commitment. However, you may cancel within 14 days of receiving your first order, subject to the following conditions:
• You must notify us of your intent to cancel within 14 days of receiving your first order.
• The products must be returned to us and received within 28 days of the date the order was placed.
• Products must be unopened, unused, and resaleable.
• You will be responsible for the return delivery costs.
• Upon successful return, we will refund the order minus the original delivery fee and cancel your subscription.
If you do not notify us within 14 days, or the products are not returned within 28 days, no refund will be given, and you will be charged for the remainder of the 3-order term.
Once you’ve completed the 3-order minimum term, you may return future subscription orders in the same way as a standard order:
• Notify us within 14 days of receiving the delivery.
• Return the items at your own expense.
• Ensure we receive them within 28 days of the order date.
• Products must be unopened, unused, and resaleable.
As with all returns, original delivery charges are non-refundable.
Damaged or Faulty Goods
If your order arrives damaged or faulty, please notify us within 48 hours of delivery by providing:
• Clear photos showing the damage
• A description of the issue and delivery details
• Batch numbers and your order number
We will review your report internally and may:
• Replace the item(s) if the fault is clearly evident
• Request a return of the damaged goods for further investigation
In some cases, we may provide a returns label if damage is confirmed. If the items are deemed faulty after investigation, we will offer either a replacement or a refund, depending on your preference.
If products are not deemed faulty, no refund will be issued, and you will be responsible for paying delivery charges to have the items returned to you.
Suspected Fraud & Right to Refuse
We take fraudulent activity seriously. We reserve the right to cancel, withhold, or refuse any order or refund request where we reasonably suspect:
• Misuse of our returns or refund policy
• Repeated claims of non-receipt
• Inconsistent or suspicious account activity
• Abuse of discount codes or delivery disputes
In such cases, we may request further verification, escalate the matter to relevant authorities, or take legal action where appropriate.
By placing an order with us, you agree to these terms and acknowledge our right to protect our business and customers from fraud and abuse.
You can always contact us for any return question, or to initiate a return at info@nylah.co.uk.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Subscribe and Save policy
These Terms and Conditions ("Terms") govern your participation in the Subscribe & Save service provided by Nylah's Naturals Ltd ("we", "us", or "our"). By enrolling in the Subscribe & Save service, you agree to be bound by these Terms in addition to our general Terms of Sale and Privacy Policy.
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1. Overview of the Subscribe & Save Service
1.1 Subscribe & Save is a subscription-based ordering service that allows customers to automate product orders at discounted rates.
1.2 A minimum commitment of three (3) consecutive orders ("Minimum Term") applies to each subscription.
1.3 After the Minimum Term has been fulfilled, you may pause, skip, amend, or cancel your subscription at any time. Such amendments will not be permitted before the Minimum Term is completed.
1.4 During the Minimum Term or anytime thereafter, you may elect to add additional products to your existing subscription. Each such addition shall be subject to the then-current Subscribe & Save offer applicable to the added product and shall constitute a separate and independent subscription agreement, each governed by its own distinct Minimum Term and corresponding terms.
1.5 Each subscription is treated as a distinct contractual agreement. Changes to one subscription do not apply to others.
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2. Pricing and Discounts
2.1 Subscribers benefit from a discount on eligible products as advertised on the Subscribe & Save section of each product page at the time of subscription.
2.2 We reserve the right to change product prices and discount rates. In the event of a price change, we will provide you with a minimum of fourteen (14) calendar days' notice, during which time you may cancel the subscription before the new pricing takes effect.
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3. Payment Terms
3.1 You authorize us to automatically charge your chosen payment method at the time of each order under the subscription.
3.2 Failure to make payment for any order during the Minimum Term will result in the outstanding amount being treated as a debt.
3.3 We reserve the right to recover outstanding payments using any lawful means, including engaging third-party debt recovery agents and/or selling the debt. In such cases, interest at the statutory rate, and any associated recovery costs, may be added to the amount owed.
3.4 You acknowledge that by enrolling in Subscribe & Save and agreeing to these Terms, you enter into a binding contract with us. Any attempt to reverse payment through a chargeback mechanism without first contacting us to resolve the issue may be considered a breach of good faith and a misuse of the chargeback process. While your statutory rights remain unaffected, we reserve the right to contest any chargeback by providing evidence of this agreement and your order history
3.5 In the event of a chargeback or payment dispute, we reserve the right to present these Terms and supporting documentation—including your subscription history, payment records, and communications—to your bank or payment provider. These Terms will be relied upon as evidence of a legitimate transaction and fulfilment of our obligations and we will actively contest any unfounded claims, or any attempt to circumvent the Minimum Term obligations through indirect means.
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4. Delivery and Delays
4.1 We aim to dispatch your orders in accordance with the schedule provided at the time of subscription.
4.2 However, we shall not be held liable for delivery delays caused by factors outside of our reasonable control, including but not limited to:
• Product or ingredient shortages;
• Supplier or manufacturing delays;
• Courier or logistics issues;
• Acts of God or external disruptions (e.g., pandemics, government restrictions).
4.3 In such circumstances, we reserve the right to delay fulfilment. We will notify you promptly if your order is subject to such a delay.
4.4 We reserve the right to cancel, modify, or discontinue any part of your subscription—including during the Minimum Term—if, at our sole discretion, a product is:
• No longer available or being manufactured;
• Rendered unavailable due to ingredient supply or reformulation;
• Discontinued for safety, regulatory, or operational reasons;
• Considered unsuitable or misaligned with our company values, ethical standards, or safety expectations.
4.5 In these cases, you will not be charged for unfulfilled items, and any pre-paid but undelivered goods will be refunded.
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5. Returns and Cancellation Rights
5.1 You may cancel your contract and return goods from your first subscription order only, provided you notify us within fourteen (14) calendar days of receipt.
5.2 Returned products must be unused, unopened, and in resaleable condition. Products sealed for hygiene purposes cannot be returned once opened.
5.3 Returns and cancellations beyond the first subscription order are not permitted under this service, except where otherwise required by law.
5.4 Nothing in these Terms affects your statutory rights.
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6. Account Obligations and Misuse
6.1 You are responsible for ensuring your payment method, delivery address, and contact details remain accurate and up to date throughout the subscription period.
6.2 Subscriptions are non-transferable and may not be sold, assigned, or shared with third parties without our prior written consent.
6.3 We reserve the right to suspend or terminate any subscription without notice if we reasonably suspect:
• Fraudulent behaviour, including the use of fake names, payment methods, or addresses;
• Attempting to cancel and re-subscribe under a different identity or account to exploit introductory discounts (also known as "subscription hopping");
• Creation of multiple accounts with the intent to bypass the Minimum Term or to receive multiple first-order-only benefits;
• Any breach of these Terms or misuse of the service.
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7. Data Protection
7.1 Personal data submitted in relation to your subscription will be processed in accordance with our Privacy Policy and in compliance with applicable data protection laws, including the UK GDPR.
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8. Changes to the Terms
8.1 We may update or amend these Terms from time to time. Any material changes will be communicated to you via email or your account dashboard.
8.2 Continued use of the Subscribe & Save service following such changes constitutes your acceptance of the updated Terms.
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9. Statutory Rights
9.1 These Terms do not override, limit, or exclude any statutory rights to which you are entitled under UK consumer protection laws.
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10. Severability
10.1 In the event that any provision or part thereof of these Terms is found to be, or becomes, void, unlawful, invalid, or otherwise unenforceable under any applicable law or regulation, such provision shall, to the extent required, be deemed severed, modified, or limited solely to the minimum extent necessary to render it valid, lawful, and enforceable, while preserving, to the greatest extent permissible, the parties’ original intent.
10.2 The invalidity or unenforceability of any provision, whether in whole or in part, shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, all of which shall remain in full force and effect as if such invalid or unenforceable provision had never been included.
Store Policy
This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the Nylah website.
If you choose to continue your browsing experience and shop with us, you agree to comply with and be bound by the following Terms and Conditions of Use, which together with our Privacy Policy govern our relationship with you concerning this website. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations.
We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
Purchasing Goods
When purchasing goods on this website you warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then please contacting us immediately at info@nylah.co.uk You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Our Prices are stated in Sterling (£)
NYLAH'S ENTERPRISES LIMITED is a British company and as such all our prices are in British Pounds Sterling (£)
We clearly show you the price you must pay for our products which include VAT but exclude any delivery costs, which will be added to the total amount due at checkout.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already confirmed and dispatch.
If by mistake we have under-priced a product we will not have to deliver that product to you at the stated price as long as we inform you of the error before dispatching your product. We will either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have confirmed your order or sent you a Dispatch Confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a pricing error.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it
Your user account
If you register with the site for a user account you will have to choose a username and password. You will be responsible for keeping your username and password secret to prevent unauthorized access to your account. You are responsible for all activities that occur using your account. You should take all necessary steps to ensure that your username and password are kept secret and secure and should inform us immediately by email to info@nylah.co.uk if you have any reason to believe that your username and/or password have become known to anyone else, or if your account is being, or is likely to be, used in an unauthorized manner.
You can access and update the information you provided us with, in the My Account area of the site.
We take payment via your PayPal account at the time we receive your order once we have checked your PayPal details and stock availability. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at www.paypal.co.uk
Delivery
We will deliver the goods following the delivery option selected by you during the order process. See the shipping section of the site. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts.
We make every effort to deliver goods within the estimated dispatch timescales, however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, under the Consumer Contract Regulation, all orders will be fulfilled within a maximum of 30 days, or a full refund will be issued.”
We do not accept any liability whatsoever for delayed delivery caused by any third party within the 30 days.
Our refund and returns policy
“Our returns and refunds policy is in accordance with the EU Consumer Contracts Regulations which came into force in June 2014 of UK law. This law applies to all transactions within the UK where a consumer does not meet the seller. Contracts between businesses are not governed by these regulations.
Consumers have the option to change their minds and cancel an order between the time of placing it and 14 working days starting from the day after delivery. Cancellation must be made either in writing by e-mailing us at info@nylah.co.uk
Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods and return them to us at your expense. The duty of care would include not opening the packaging of the product. In accordance with the Distance Selling Regulations, we will refund you the full amount paid for the goods within 14 days of receipt of the notice of cancellation, upon satisfactory receipt of the goods.
You have the right to cancel your order for goods at any time up to 14 days after the day of delivery of the goods by contacting the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please do not use or open any sealed packaging. If you have any questions about the goods or need help deciding whether to keep them, please contact info@nylah.co.uk for more information
Special Orders
Special orders made to customers specifications are excluded from the cancellation provisions of the Consumer Protection. However, in the event that a special-order item is found to be faulty please contact us either by telephone, email or post. We may then offer you an exchange or a monetary refund depending on the nature of the problem. Original delivery costs will be refunded only if the item is faulty, damaged in delivery or if it differs substantially from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The company does not pay ‘return’ carriage
If the products have already been posted to you (or on your behalf to any other person), you (or the other person) must return the products to us within 7 days of receiving your notice for cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which the item was received . You should return products to Unit 11 Bartlett Court, Sea King Road, Yeovil, Somerset, BA20 2NZ.
When returning goods, we recommend that you use recorded delivery, or obtain proof of posting (proof of posting can be obtained free of charge at any Post Office). We will refund your money to the same credit, debit card or PayPal account originally used (or in the form of another method of payment) by you to pay for your purchase.
If you do not return the goods within 7 days of your cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the website.
Intellectual property and Copyright
All designs, text, graphics and their selection and arrangement on this website are the copyright of Nylah's Enterprise Ltd or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Cherish Earth Ltd prior written consent is strictly prohibited.
By submitting content to this site, you automatically grant Nylah's Naturals the royalty-free, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute the content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such content.
Complaints
The purchaser should inform info@nylah.co.uk immediately of any problems by email complaints are taken very seriously and will be dealt with within 7 working days, although most complaints can be corrected within a few hours. Please note that the purchaser is also welcome to contact us on any issue relating to their order on the contact email listed above. operating hours are from 9:30am to 4:00pm Monday to Friday.
All disputes arising out of or in connection with the contact shall be governed by English law and the buyer accepts the jurisdiction of the Courts of England.
Product and Product Variations
We attempt to be as accurate as possible when describing products on the website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, on the Website are accurate, complete, reliable, current, or error-free.
Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, you receive from us, save for any agreed business partners.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it
We recommend you print out a copy of these terms and conditions for future reference.
If you have any questions about the goods or need help in deciding whether to keep them, please contact more information
PRIVACY & SAFETY
Protecting your personal information is one of Cherish Earth’s (trading a Nylah) key values.
In line with the new GDRP regulations that have come into force on the 25th May 2018, This privacy policy outlines how Cherish Earth (trading as Nylah UK) collect, use and share your personal information on our website,
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For simplicity, throughout this notice “we” and “us” mean Nylah's Enterprise ltd (Company number 07761868). Under the relevant Data Protection Laws (including the EU General Data Protection Regulation), we are the data controller of the data you give to us.
What Personal Data we collect from you
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, We collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); we do not keep payment details (including credit card information), comments, feedback, product reviews.
We may also collect information
- When you engage with us on social media
- When you contact us by any means with queries, complaints etc.
- When you enter Nylah’s prize draws or competitions.
- When you choose to complete any surveys, we send you.
- When you comment on or review our products and services.
How we collect Personal Data
We collect personal data from you by the following means:
- The information you give us. You may give us information about you by entering into transactions, opening an account on our site (our site), filling in forms or providing information at events, or by corresponding with us by phone, e-mail or otherwise.
This includes information you provide when:
- You purchase goods in store or online
- Register an online account on
- Search for a product
- Participate in discussion boards or other social media functions
- Enter a competition, promotion, or survey; and * What is supposed to be here?
- When you report a problem with our site
- When you’ve given a third-party permission to share with us the information they hold about you.
Why do we collect such your personal information
We collect such Non-Personal and Personal Information for the following purposes:
- To provide and operate the Services
- To provide our Users with ongoing customer assistance and technical support
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services
- To comply with any applicable laws and regulations
- To provide information to our customers regarding our services, products, offers and marketing efforts through legitimate interest
How we store, use, share and disclose your personal information?
Our company’s website is hosted on the Shopify platform. Shopify provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall.
Our payment gateways offered by Shopify Payments, paypal.com and Stripe.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information by our store and its service providers.
How we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
We may also contact you to provide you with information regarding our products, services and marketing efforts through legitimate interests. If you do not wish to receive this correspondence, you may 'opt out' through the channel which you received the correspondence.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are, tags, and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
How we use cookies and other tracking tools.
It’s important to note that third-party services, such as Google Analytics or other applications offered through the Shopify placing cookies, utilizing other tracking technologies through Shopify services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by our Privacy Policy.
How to withdraw your consent
If you don’t want us to process your data anymore, please contact us at info@nylah.co.uk
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us and email to info@nylah.co.uk
Terms of Service
OVERVIEW
This website is operated by NYLAHS ENTERPRISES LTD . Throughout the site, the terms “we”, “us” and “our” refer to NYLAHS . NYLAHS offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Returns Policy
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Returns Policy
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy,
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall NYLAHS NATURALS , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless NYLAHS NATURALS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@nylah.co.uk.
For questions on our Money Back Guarantee, please see our Money Back Guarantee Terms.